Customized Training & Development
"The feedback from our middle managers has been even more positive than I had hoped and trust me, I expected a lot. Those 27 people are now functioning as one unit. The morale is high and has been improving steadily over the course of your sessions. Thank you for all your fine work at DISC Graphics."
- Don Sinkin, CEO, DISC Graphics
Do you believe in lasting change? You will!
CPC designs and delivers training programs specifically tailored for your unique organizational needs and learning objectives.
Going beyond textbook theory, CPC provides practical business tools, skills, practices and behaviors that are immediately applicable to your organization.
The learning environment becomes a "living classroom" providing knowledge that sticks to measurably improve your company's productivity and profits.
Our Signature Training Programs for Supervisors, Managers and Business Leaders include:
Series 1: Management Skills for New Managers
Time: 2 1/2 days or 5 - 1/2 days
Topics Covered:
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Making the Transition to Management - What Others Expect From You
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Master Planning, Organizing, Directing and Monitoring Employee Performance
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Communicating with Bosses, Peers or Employees with Different Style Preferences
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Delegating Tasks with Clear Quality Standards
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How to Give and Receive Coaching Feedback
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Avoiding Time Wasters
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Conducting Effective Meetings
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Successfully Managing Real Life Challenges
Series 2: Building Extraordinary Managers
Time: 4 1/2 days or 9 -1/2days
Topics Covered:
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The Role of the Manager
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Effective Communications and Interpersonal Skills
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Creating a Motivational Environment
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Building High Performance Teams
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Managing Conflict
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Leading Effective Meetings
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Planning, Problem Solving and Decision Making
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Coaching for Excellence
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Time Management and Delegation
Series 3: Developing Extraordinary Leaders
Time: 3 days or 6 - 1/2 days
Topics Covered:
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Understanding Behavioral Differences Between Managers and Leaders
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Identify Core Competencies of Effective Leaders
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Recognize Why Leaders Fail
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Create Winning Teams
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Successfully Resolve Conflicts and Foster Courageous Conversations
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Successful Coaching, Mentoring and Motivating
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Clearly Communicate Mission, Vision and Core Values
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Appropriate Leadership Styles for Different Situations
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Manage Change and a "No Drama" Workplace
• Performance Appraisal, Management and Feedback
• Critical Thinking
• Customer Service Excellence
• Extraordinary Client Contact (For Front Line Staff, e.g. Receptionists, Administrative Assistants)
• Mastering the Selection, Interviewing and On-Boarding Process
• Managing Diversity
• Preventing Sexual Harassment
• Project Management
• Team Building
• Leading Virtual and Remote Teams
• Communicating with Impact to Build Outstanding Team Performance
• Power of Courageous Conversations
• Management Skills for the New Supervisor
• Extraordinary Client Service
