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When leaders grow, organizations grow.

Olympic Champions in sports and top performers in the arts use coaches to help them excel. No top athlete would dream of going it alone so why should you put yourself at a disadvantage over your competition? Now is the time to give you and your business that competitive edge.

CPC is the Strategic Coach to some of the country’s top business performers. We have distilled over 30 years of experience working with hundreds of successful business leaders into a proven, breakthrough producing process.

Leaders in the Executive Coaching program thrive because they gain focus, perspective, strategies, tools and the support they need to achieve greater levels of success than they ever thought possible.

“People Ask -- What is a Coach?
I refer to the Olympics; every Figure Skater, even the best in the world, has a Coach. Likewise, I think it’s very important for professionals, especially when you get into Senior Management, to have a coach and have the opportunity to speak to someone about the issues and roadblocks they may face on a day-to-day basis. With Ellen Cooperperson’s help, advice, and support through the last 13 years have been tremendous in my being able to attain greater heights in terms of my own performance and my own ability to positively impact my organization.”   Margaret Krumholz, President, Disc Graphics

Measuring the R.O.I. on Coaching

When a business makes a capital expenditure, it typically expects a return on that Investment.

Coaching is a capital expenditure.  This expenditure should produce results and these results should be quantitative and qualitative.

The basic equation to us is:

Corporate Coaching Return on Investment

POSSIBLE RESULTS

AS MEASURED BY

Financial

  • Revenue increase ($ up)

 

  • Cost reduction ($ down)

 

  • Profitability = (revenue – costs)

Customer

  • Customer satisfaction survey scores

 

  • New/Repeat customer acquisition volumes

Productivity

  • Time spent in specific work activities

 

  • Total output/time

Employees

  • Employee satisfaction survey scores

 

  • Performance review scores

Innovation

  • New product/service introductions

 

  • Idea to sales profitability

Personal

  • Personal satisfaction with work

 

  • Compensation/reward increase

 

  • Promotion/career achievements

 

  • Work/Life balance

 

  • Family and friends satisfaction

 

  • Health-related costs

Improved Communications

  • Less repetition, second-guessing and rework

Streamlined meetings

  • Less time spent in meetings

 

  • Greater percentage of agenda completed per meeting

 

  • Less rework after meetings

Timely achievement of goals

  • On-time delivery of goals and objectives

and objectives

  • Less breakdown during delivery

Effective decision-making

  • Success rate of decisions

 

  • No passive aggressiveness post decision-making

Increased creativity

  • Number of new ideas generated

 

  • Ration of new ideas to profit

Learning and growth

  • Achievement of development plans

 

  • Frequency and speed of skill acquisition

Well-being

  • Fewer EAP visits

 

  • Less absenteeism and lateness

 

  • Lower medical premiums

Work satisfaction and morale

  • Improved employee survey scores

 

  • Lower turnover

Training can improve performance by 22%. Training accompanied by coaching can improve performance by 88 %.
The International Personal Management Association

Coaching produced a 529% return on investment and significant intangible benefits to the business.
Metrix Global survey

The actual investment in coaching was way below the training expense, yet the benefit was enormous (not just in financial terms). The payback was 2,000 to 3,000%.
Geoff Hinsley Study

80% of managers believe they would benefit from coaching/more coaching in their place of work.
93% per cent of managers believe that coaching should be available to all employees, regardless of seniority.
Coaching at Work survey 2002 conducted by Chartered Management Institute